Are We a Good Fit?

Our office is a strong advocate for immunization. Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, and follow evidence-based guidelines on antibiotic use. 

We do not prescribe antibiotics over the phone as we do not believe that is good medicine. A patient needs to be seen and evaluated to determine if an antibiotic is indicated, and to help determine which antibiotic is most appropriate. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office if possible first before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due. We utilize the MyChart online portal for online scheduling. 

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. 

To ensure we provided you with the most efficient care we require you call ahead to schedule an appointment. We do not have walk in appointments at our office. 

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and on weekends, and you have an urgent issue that cannot wait, you can call our main number and it will be directed to the Children's Hospital nurse triage line. If needed, our on call physician will be contacted as well. During the week, in the evenings the on call physician will be on call for urgent concerns. 

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 3 months in advance. (Automated reminders are often sent to remind you to schedule). 

Certain appointments can be scheduled online through the MyChart portal as well. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 10 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive grater than 15 min late for your appointment. 

Missed Appointments: Missed appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We request 24 hours notice for cancellation of appointments. An appointment cancelled within 30 min of the appointment time will be considered a "no show". 

The third missed appointment may result in discharge from the practice.

No Show Appointments:

In order to provide the best care to all our patients, it is essential for appointments that are scheduled to be attended. No-shows create challenges beyond the financial impact on our practice. When an appointment is missed, it takes an available time slot away from another patient who may need medical attention. To ensure better service for all, we have implemented the following policy:

If a patient fails to show up for their scheduled appointment with no notice, a $25 fee will be applied.

Please note that insurance companies consider this fee to be the patient’s responsibility.